Waterloo Region Health Coalition

Home Care

Protecting accessible, public home care services for our community.

Publicly funded home care in Ontario is managed by Ontario Health atHome (formerly known as Home and Community Care Support Services). Anyone can refer a patient to Ontario Health atHome – the patient, a family member, a caregiver, a friend, a physician or another health care professional.

Ontario Health atHome will assess patient care needs and deliver in-home and community-based services to support health and wellbeing. They also provide access and referrals to other community services and manage Ontario’s long-term care home placement process.

Services are provided by health professionals and personal support workers (PSWs) at no cost to eligible residents with a valid OHIP card.

  • Professional Services: Includes nursing (wound care, medication management), physiotherapy, occupational therapy, speech-language pathology, and social work.
  • Personal Support: Assistance with activities of daily living such as bathing, dressing, eating, and mobility.
  • Homemaking: Light housekeeping, laundry, and shopping (typically available only to those also receiving personal support).
  • End-of-Life Care: Specialized palliative support, pain management, and home hospice services.

To contact Ontario Health atHome, seven (7) days a week, 365 days a year call 310-2222 (no area code required). This service will automatically direct your call to the nearest office from your calling location.